[Resolved]  OneAssist Consumer Solutions — claim delay

Customer id : 1511925 sr # 2190163

I'm really unhappy with your services, initially you took 7 days to verify the docs, but your time frame says, it'll be verified in 48 hours. That was the first delay.

Later i sent the hard copies, it was delivered to you on 4th august 2017. But, you sent for ic approval on 10th august 2017. Second delay.

Later, its been 13 days, there is no update on decision. Where as, i was informed it'll just take 5-7 working days for approval. Third delay.

I have called in and emailed many days, you people just say, we've escalated your case, etc.

I'm still hoping a positive answer from you.
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Sep 30, 2017
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Aug 23, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Vaijayanti,

Greetings from OneAssist..!

We are very aware of your case and already in touch with you on Facebook.

We have escalated the matter to our team and they shall update you with the current development on your case.

We appreciate your patience in the interim.

Regards

Brijesh

Team OneAssist.
Aug 23, 2017
Updated by Vaijayanti Burud
There is festival and you'll delay my case till next week. Please adhere to your timelines.
Complaint comments 

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There is festival and you'll delay my case till next week. Please adhere to your timelines.

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