[Resolved] OneAssist Consumer Solutions — claim regarding | |||||
Hi Ma sachin mishra. Maine ek mobile ka insurance buy kiya tha one assits se. Jab claim lene ki bari aayi aur phone pick kar liya. Mera claim ber amount approved kiya jo ki phone ki half value tha. To maine mail kiya ki mujhe mera phone repair ho k chahiye na ki aapka paisa. Market me iska istimate repair cost 7290 hai than aapka service center 10k se jyada ka istimate kaise bta k phone ko ber amt approved kar sakta hai. At last one assits ne mera phone bapas to kiya jo ki ab dead phone hai. Kuch bhi kaam nhi kar raha hai. Was this information helpful? | |||||
Mar 15, 2018 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Feb 08, 2018 OneAssist Consumer Solutions Customer Care's response Dear Sachin, Greetings from OneAssist..! We deeply regret for the inconvenience caused to you & appreciate your patience. The Estimation came from an Authorized Service Center and since the Estimation amount was more than 80% of the Mobile Cost, your case was declared as BER( Beyond Economic Range). In BER cases, customers are either eligible for BER amount or unrepaired handset. Since you asked for the unrepaired handset, we delivered the same to you. Should you require any further assistance, please reach us at[protected]. Regards, Brijesh Team OneAssist | |||||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
Please check my all mail on 1 feb
every time i asked that please send me repaired phone.But aap logo ne to meri tooti footi english ka fayada utha liya.aur dead phone send kar diya.
you all are totaly fraud
sachin mishra
Feb 1
to Settlements
i need my handset back with repair
i dont need money
i need my handset
sachin mishra
Feb 1
to Settlements
Aap log customer ko kya C samjhte hai.
indirectly ye handset 4859 me one assist ko de du
mujhe mera handset repair ho k chahiye
otherwise i will go in consumer court for this
sachin mishra
Feb 6
to Settlements
mujhe mera handset repair ho k chahiye tha.i will go in consumer court regards this