[Resolved]  OneAssist Consumer Solutions — claim rejected without at-least discussing on the accident scenario with customer peravali

Address:

Krishna, Andhra Pradesh, 521301

Hello all,

My self krishna peravali, recently i bought a mi product redmi note-4. A suggested by the mi/oneassist team after discussing with them i bought mi protect which will give full cover to your product. (Ad/ld - accidental damage/liquid damage)

Now unfortunately, my mobile get in contact with rain water whichi have informed to oneassist with service request # 2254529.

Now they rejected the claim with reason saying "willful negligence".
So here my questions to mi/oneassist are as follows:

1. First of all with out discussing on the incident with the customer how can you decide that its willfull, dam accident is an accident how can you say its a willfull.
2. We as a customer will trust you mi/oneassit more but you failed in here with this, because as per the invoice my mobiles total cost is rs.9999/- only but the claim estimate is raised for rs.11237 /- so whom you want to make fools.
3. So what else you do expect for liquid damage other than travelling persons genuine reason.

Still i hope you being a professional company will revisit this case and try to do the needful to pass the claim as i hold all required reasons with proofs for the claim raised.