[Resolved]  OneAssist Consumer Solutions — claim rejected - wrong guided by customer care

Address:600002

I got redme note5 pro from star mall nungambakkam.in an accident on sept 4 2019 my mobile had physical damage which is included in the policy ([protected]). I applied for claim[protected] in that they asked for invoice, when i searched, i noticed i misplaced invoice, i approached the shop over phone they told no data after march. I asked oneassist customer care they told to send email take snapshot and upload invoice, they created evidence they know my claim will be rejected without invoice. They straight away rejected after giving a call.

I went to the shop and gave proof like mobile box and inauguration lucky draw voucher in that i had the bill number, they gave the duplicate invoice

I applied again with the invoice they rejected the claim[protected] stating that the reason is claim i can't apply again for the same damage.

I couldn't understand the following
Why should you give insurance without invoice, don't you have invoice with you.
Knowing my claim will be rejected without invoice and second time the customer can't apply, why customer care suggest to apply with snapshot of email, it better not to apply with out invoice. Anyway you are not going to consider without invoice
Do your customer care people aware of this,
I was not informed about this while taking claim. Yes it's my mistake i should have read the policy, but you send policy only in the mail.
Customer care should assist customer for successful completion of the claim not to wrong guide.
After all this happening why customer care asking for renewal.
If i would have got the same in online, i would have got the copy of invoice even when i misplaced it.
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Oct 21, 2019
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Sep 16, 2019
OneAssist Consumer Solutions Customer Care's response
Dear Sathish,

Greetings from OneAssist...!

We are sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they will get in touch with you shortly for the same.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist
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