OneAssist Consumer Solutions — claim rejection: false information guided by oneassist customer care

Address:

OneAssist Consumer Solutions Pvt. Ltd. 3rd Floor, Fleet House, Next to Marol Naka Metro Station, Marol Naka, Andheri Kurla Road Mumbai 400059

Hello OneAssit Team,

On Oct'17th my tv feel down due to wind from near by window as it was rainy time. Due to this I raised an accidental claim from one assit on Oc17th ID:17303111 and the customer care told me guided me frame saying personal installation by my hand so that insurance will be claimed and i would need to pay only 500rs.

Then the insurance person named Bhavesh called from your team and said claim is rejected as it is under negligence .. i told him that one assist customer care only told me to frame this way he didn't listen spoke rudely and asked me to contact customer care

Then i came back to Customer care chat support and told them i have concern about wrong guidance by the team and them they told me on chat that pls reframe description and put a new claim 17243244 again.

On Oct 21st bhavesh again called me spoke to me rudely saying we cant process claim again as it was rejected first time amd told me to speak to customer support and not process claim

I called customer support one person finally guided me to write description as it happened now i have submitted 3rd claim

I want to understand why customer care wrongly guided me frist time with false information and action to be taken on bhavesh for rudely handling customer

I have initiated claim 3rd time with all that happened need you team to support and resolve it properly this time