OneAssist Consumer Solutions — claim request number 5066469 closed due to ccr61 cause of loss not covered under the policy (no insured peril operated)

Address:

500085

I have applied for claim because there is a crack on my mobile screen. I did not observe that when it happen and how it happen but I explained the same thing when I saw that, time, date and place and I carried it in my pant pocket. even I told that it may be because of tight fit pant pocket by the time I wen to my friends place. They simply closed the claim by saying that "We regret to inform you that your claim request number 5066469 has been closed due to CCR61_CAUSE OF LOSS NOT COVERED UNDER THE POLICY (NO INSURED PERIL OPERATED) on Nov 27, 2019". Plese justify and let me know how I am unfit to claim. I am attaching the screen shots of my mobile for which I claimed.