[Resolved]  OneAssist Consumer Solutions — Claim still pending after 6 months

My relationship id is 1410447.

I had submitted a claim in november which completed in january. But oneasssist has conveniently kept it in pending status till now. When i called up on 9th to raise another claim, customer care informed that i cannot raise another claim since my previous claim is not closed. He said he will raise the issue with concerned department and it will get closed with 2 days.

After this also i called up customer care 2 times and till now the case hasn't been closed. Can you tell what needs to be done to close the case.
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Jul 25, 2017
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Jun 23, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Mr Agrawala,

Greetings from OneAssist..!

We regret for the inconvenience caused to you.

We have forwarded your details to our team and they will call you shortly to help you with raising the new claim.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist
Verified Support
Jun 23, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Mr Agrawala,

Greetings from OneAssist..!

As per the telephonic conversation with our team, we have forwarded your details to our team and they will close the old Service Request. We will then help you with raising a new Claim.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist
Verified Support
Jun 23, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Mr Agrawala,

Greetings from OneAssist..!

Our team has closed your old claim and you can now a raise a new claim by calling our customer care on[protected] which is toll free.

It would be great if you could share your views and rate us on the below link: http://bit.ly/OneAssisted

Hope your query is resolved.

Regards

Deepali

Team OneAssist
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