[Resolved] OneAssist Consumer Solutions — Claim still pending after 6 months | |
My relationship id is 1410447. I had submitted a claim in november which completed in january. But oneasssist has conveniently kept it in pending status till now. When i called up on 9th to raise another claim, customer care informed that i cannot raise another claim since my previous claim is not closed. He said he will raise the issue with concerned department and it will get closed with 2 days. After this also i called up customer care 2 times and till now the case hasn't been closed. Can you tell what needs to be done to close the case. Was this information helpful? | |
Jul 25, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Jun 23, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Agrawala, Greetings from OneAssist..! We regret for the inconvenience caused to you. We have forwarded your details to our team and they will call you shortly to help you with raising the new claim. We appreciate your patience in the interim. Regards Deepali Team OneAssist Verified Support Jun 23, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Agrawala, Greetings from OneAssist..! As per the telephonic conversation with our team, we have forwarded your details to our team and they will close the old Service Request. We will then help you with raising a new Claim. We appreciate your patience in the interim. Regards Deepali Team OneAssist Verified Support Jun 23, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Agrawala, Greetings from OneAssist..! Our team has closed your old claim and you can now a raise a new claim by calling our customer care on[protected] which is toll free. It would be great if you could share your views and rate us on the below link: http://bit.ly/OneAssisted Hope your query is resolved. Regards Deepali Team OneAssist | |
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
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