[Resolved] OneAssist Consumer Solutions — Company not registering the case for claim - not repairing/replacing my iphone

bikashagainstOneAssist

from Noida, Uttar Pradesh

Address:	Mumbai City, Maharashtra, 110075
Website:	oneassist.in

Hi
I have bought an insurance of my iphone from OneAssist. I have given them around 6K as premium.

My iPhone is damaged, and they are not serving or registering my case. They are saying the IMEI numbe is not updated in their record. They had replaced my iphone earlier -- and had given me a letter with old/new IMEI number - -how can they deny that they dont have the updated IMEI number.

The letter that they gave me during the earlier replacement cited clearly the old/new IMEI number. They are saying it is customer responsibility to get the IMEI number updated. I have never been communicated the same. Moreover -- why there is need to any updation when you yourselve are issuing a letter with that info.

I have written to their CC, and all their director. What next?

I want to file a formal case, please advise.

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May 22, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Looking forward to hear from you.

Regards

Deepali

Team OneAssist