[Resolved] OneAssist Consumer Solutions — Company sold me a invalid policy and refusing to process a claim.

Abdul471

from Mumbai, Maharashtra

Address:	400 059
Website:	www.oneassist.in

I am Mohammed Abdullah and my customer relationship number is 593991.
One assist sold me a policy stating I can file a claim if there is a liquid or physical damage .My policy valid till[protected]
When my mobile screen got damaged in a accident, I filed a claim.
Now one assist is refusing to process a claim and give compensation to me.
The reason one assist mentioned is "THE SUBJECT CLAIM IS NOT ADMISSIBLE DUE AGE OF DEVICE IS BEYOND 2 YEARS. Date of purchase - 06/08/2014 Start date of insurance cover - 23/10/2016".
One assist sold me that policy knowing my device is already 2 years old .
Then what is the use of the plan?
It is a new way of looting people by selling the invalid product.
Please be aware .Don't buy any plan from one assist.They will sell you the plan and later they will reject your claim with some reason.
Please be aware.

Attached is the screenshot of my policy details, Moblie details given to one assist while purchasing the plan which is also available in their website and the email received regarding the rejection of claim.

+3 photos

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Aug 10, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 07, 2017

OneAssist Consumer Solutions Customer Care's response Dear Abdullah,

Greetings from OneAssist..!

We are just a mediator. The decision is made by the insurance company. We hope your query was resolved.

Regards

Sagar

Team OneAssist

Jul 11, 2017

Updated by Abdul471 Dear OneAssist,
I didn't bought the plan from insurance company.I bought it from OneAssist.
While selling your product you should have informed me that my mobile will not be covered under insurance cover.
You sold me stating it will be covered for liquid and physical damage. The only purpose of this plan is to cover for physical and liquid damage.Now you are saying it won't.Then what is the use of this plan.Simply waste of my money.
I would have accepted if you say some other reason but you are telling me that my mobile is 2 years old.It means this plan was not Valid from the date you sold me.
Then return back my policy money
Dear consumers,
Please be aware of this fraud organization.They will tell you anything to make you buy their product.Later they will point it to some other person.

[Resolved] OneAssist Consumer Solutions — Company sold me a invalid policy and refusing to process a claim.

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