[Resolved] OneAssist Consumer Solutions — complain about problem occurred in documents uploading

shilpa aggarwal62

from Delhi, Delhi

Address:

Mumbai City, Maharashtra

Sir /madam, i tried to upload documents regarding my mobile theft claim from last 7 days. But, there is some issue. I am unable to upload my documents. When i asked to customer care, they said that mdm there is some server error. Nobody resolving my problem. And they again and again called and said mdm upload the documents otherwise you will be responsible for this. When i said, this delay due to your server error and i want surety that this delay is not from my side, they give me 48hrs surety only. But this problem did not resolve till now. Please do something. I am very upset and frustate with this. Thank you.

+14 photos

Was this information helpful?

No (0)

Yes (0)

Oct 1, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2018

OneAssist Consumer Solutions Customer Care's response Hi Shipla,

We understand your concern and apologies for the inconvenience caused. We're facing some technical glitch while uploading the documents. Please allow us some time to fix this issue. We will let you know once it is fixed.

Regards,

Devendra,

OneAssist, Social Media Team.

Verified Support

Aug 31, 2018

OneAssist Consumer Solutions Customer Care's response Dear Shilpa,

As per the telephonic conversation. Request you to share your required documents, so that we can assist you further.

Regards,

Devendra,

OneAssist, Social Media Team.