[Resolved] OneAssist Consumer Solutions — complaint about unauthorized charges

ramkumar.a

from Chennai, Tamil Nadu

Address:

628005

Hello there
I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 17:55rs. 17 jan 2019
Icici credit card no. Xx0004
Oneassist relationship number : 6120940

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Mar 3, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Jan 22, 2019

Updated by ramkumar.a Hello there
I Received SMS from ICICI BANK that RS-1399/- deducted from my credit card to ONE ASSIST PLAN. without my permission.. i also got a mail from one assist team. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP
date of incident : 17:55rs. 17 JAN 2019
ICICI Credit Card No.xx0004
OneAssist Relationship Number : 6120940

Verified Support

Jan 22, 2019

OneAssist Consumer Solutions Customer Care's response Dear Ram,

Greetings from OneAssist!

We're sorry for the inconvenience caused. Your membership cancellation is processed vide service request number 3912250. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.