OneAssist Consumer Solutions — Complaint against One Assist Insurance for my Apple Iphone 5S | |||||
This is with reference to the service request number 1783873. I, Kapil kaushik has taken one assist service insurance for my I phone 5S. On 14th mar 2017 my phone got broke and I had filed my request for the cover and uploaded the required documents on one assist portal. After successful approval of my documents, one of the one assist's official came to collect the damaged phone and assure me to provide a spare phone to me in next 3-4 working days. On 25th march, I called again and one of the official informed me that my file has been sent to the respective department for approval and in next 7-10 working days I will get approval. I called again and again for the past 45 days every time they told me to wait. They did not provide me even the spare phone till now so that I can continue my sim card. I am highly disturbed and frustrated because of one assist. Its been more than a month and till now I do not know where my phone is? when will I get my phone? will I get my phone back? or the One Assist just gullible me. I am even happy if One Assist provide me the equivalent amount in place of phone as I will be able to buy a new phone. Was this information helpful? | |||||
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OneAssist Consumer Solutions customer support has been notified about the posted complaint. | |||||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
my service request number is 1754707 .i submitted my mobile to one assist on 17 feb 2017 today is 29 mar 2017 i have cancelled my request .they keep on saying wait my 48 hours i dont when these 48 hours will finish i dont want any repair please give my phone back totally a fraud company
As per our records, your plan is already active and you have received the refund too.
We hope your query was resolved
Regards,
Sagar
Team OneAssist
Greetings from OneAssist..!
Your handset is ready and will be delivered to you soon.
We appreciate your patience in the interim.
Regards,
Deepali
Team OneAssist
Greetings from OneAssist..!
Our team was trying to reach you to confirm if you have received the handset from our logistic partner Runner however the call went unanswered.
We request you to confirm the same.
Looking forward to hear from you.
Regards,
Deepali
Team OneAssist