[Resolved] OneAssist Consumer Solutions — credit card auto deduct 1399 rupees from credit card

Lokranjan_Varshney

from Delhi, Delhi

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi
I am Lokranjan Varshney. I am a new user of Kotak league credit card. I had received my card 3rd Feb, 2019. On 7th may 2019, rs. 1399/- was deducted from my available balance and the transaction details are only showing when i am logging through net banking option. The transaction was being made for one assist plan. I had received no sms or email regarding this. I am strongly objecting to this and requesting to refund the balance on immediate effect.
If no immediate action will not be taken then have to go for the further required action.
My card last 4 digits: 4182
Mob. no. [protected]
Name: Lokranjan Varshney
CRN last 4 digit : 4478

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Mar 22, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 11, 2019

OneAssist Consumer Solutions Customer Care's response Dear Lokranjan,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3960052. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

Verified Support

Feb 11, 2019

OneAssist Consumer Solutions Customer Care's response Dear Lokranjan,

Greetings from OneAssist!

As per the telephonic conversation. Your membership cancellation is processed vide service request number 3960052. However, your refund amount 1399/- will be credited in your bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.