OneAssist Consumer Solutions — Damaged phone not received

Address:

New Delhi, Delhi, 110015

Its been more than two months and I still have not received my phone. I have already raised a complaint on 31st Aug 2015 but nothing happened till now besides I am not receiving any acknowledgment from oneassist team. I have been receiving messages stating fake promises that my phone will arriving after six days and I have received approximately 7 messages of that. Whenever I call them I receives only one statement that the phone parts are not available in the market and they have not received any due date from service center. They are passing me pillar to post and not giving any accurate information. The agent whom I have been doing follow-up was not so much helpful and seems to be not interested. They have been neglecting my request since last 6 months. Now I am worried what should I do. There is no other way where I can get my repaired device. I have all relevant documents related to my insurance as well. There is a policy as well where is they can replace my phone but instead of helping me they are neglecting my request. Please help me in order to get my phone as soon as possible