[Resolved] OneAssist Consumer Solutions — damaged phone pick up | |||||
I had initiated a claim on 3rd july and even after repeated follow ups nobody is collecting my phone even though the claim has been approved. I wrote a complaint mail to [protected]@oneassist and i did not even recieve a reply i am calling the customer care toll free number 10 times a day, they put me on hold for a very long time and upon returning they just say that they are escalating the matter and pick up will be arranged within 48 hours. I wait for 48 hours and i get a call from the delivery guy who assures he will pick up everyday and then then he never shows. Either you do not care about customer service or it is some sort of ploy to never service the claims and earn the insurance premium. Was this information helpful? | |||||
Aug 27, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Jul 20, 2017 OneAssist Consumer Solutions Customer Care's response Dear Customer, Greetings from OneAssist...! We deeply regret for the inconvenience caused to you & appreciate your patience. We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards, Deepali Team OneAssist | |||||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
Greetings from OneAssist..!
We deeply regret the inconvenience caused to you & appreciate your patience.
We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.
Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.
Regards,
Brijesh
Team OneAssist.