[Resolved] OneAssist Consumer Solutions — deactivate & the policy and refund my money

Taran S

from Rania, Haryana

Website:

www.oneassist.in

Hello there

I called one assist to deactivate wallet & credit protection policy as they deduct rs. 1899 from my credit card on 13-oct-2017 without my consent & without any prior notice. I called one assist customer care service on the very next day & again so many times to refund my money back as i'm not interested in their plan & not found it useful for me in any way but they are forcing me to continue with the policy. After so many calls for deactivation, they just downgraded my plan to 'enhanced wa power single plan'. Instead of rs. 1899, i got refund for only rs. 299. Why are you binding your policy on customer? What customer is saying not matters to you? Why not ready to listen to me, why you are forcing to customers...

Please refund my money back & deactivate the plan asap

Oneassist relationship no. 1377036
Date of incident : 13-oct-2017
Taranjeet singh

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Nov 3, 2017

Complaint marked as Resolved

I got full refund of my money with policy cancellation request accepted

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2017

OneAssist Consumer Solutions Customer Care's response Dear Taranjeet,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2492953 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.