[Resolved] OneAssist Consumer Solutions — deactivation of one assist account

Ravi Salet

from Varanasi, Uttar Pradesh

Address:

Porbandar, Gujarat, 360575

Dear team,

I am a hdfc credit card holder, the bank has auto debited rs.1299 from my credit card number ending with xxxxxxxx9225 with out my authorisation on date 24/08/17 and i dont want this membership so cancel the membership and refund the same;

Relation ship number for one assist is 495217

I urge oneassist to cancel this membership at once and debit the amount back into my credit card at the earliest as this was done without my authorization or consent! If not, i’d be forced to take up the issue to the consumer court as this is clearly in violation of consumer rights and cyber laws!

Regards,

Ravi salet

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Oct 7, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2017

OneAssist Consumer Solutions Customer Care's response Dear Ravi,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 2319229.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist