[Resolved] OneAssist Consumer Solutions — deactivation of the plan

sasikala6667

from Munnar, Kerala

Address:

603204

I received sms from hdfc bank that rs-1399/- deducted from my credit card to assist plan on 31/10/2018. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 31/10/2018
Hdfc credit card no. Xx5467
One assist relationship no:3011210

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Jan 8, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2018

OneAssist Consumer Solutions Customer Care's response Dear Sasikala,

Greetings from OneAssist!

We regret the inconvenience caused. Please be informed, your membership cancellation is in process with vide service request number 3770703. As per the policy you need to cancel membership before 30 days for full refund. You will get the amount 699/- credited in your bank account within 5 to 7 working day.

Regards,

Devendra,

OneAssist, Social Media Team.