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OneAssist Consumer Solutions

[Resolved]  OneAssist Consumer Solutions — Debited without authorization

Address:Hyderabad, Andhra Pradesh, 500032
Website:One assist

I didn't apply for this service but Without my authorization debited 1799 rupees from my credit card. I was try to reach coustmer care, but they ware unable hear me. I thought it's problem of my phone, again I tried with another phone, I had the same experience. So first check your phones and your staff also. Whatever I need my money back in my card... I am waiting for the reply...
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Mar 31, 2017
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Feb 09, 2017
OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Deepali

Team OneAssist
Feb 10, 2017
Updated by nani gupta Thanks for you reply, sorry for that.[protected] this is my registered Mobile number. Or else you can contact me to [protected] this number also.
Verified Support
Feb 13, 2017
OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist...!

Thank you for providing us with the details.

As per our records, we can see that our team had called you and you have agreed to continue with the services. They have offered you have discount and a refund will be initiated for the difference in the new and old plan.

We have still forwarded your details to our team and you shall receive a call from them. We appreciate your patience in the interim.

Deepali

Team OneAssist
Verified Support
Feb 27, 2017
OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist...!

Thank you for providing us with the details.

As per our records, we can see that our team had called you and the Service Request Number 1791338 was given for the plan cancellation request.

Deepali

Team OneAssist
Complaint comments 
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Comments

My mobile has been collected from past 20days for claim.But yet it has not been processed and theres no progress regarding it.My serice number is 1726316
Reply
OneAssist Consumer Solutions Customer Care's response, Feb 14, 2017
Verified Support
Dear. Mayank,

Greetings from OneAssist...!

We are unable to trace your with the given service request number, request you to kindly revert us with your registered mobile number or OneAssist customer ID for us to assist you better.

Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

Reagrds,

Deepali (Team OneAssist)

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