[Resolved] OneAssist Consumer Solutions — deducted the amount from my card without my knowledge

John Terence

Address:

No3E,12thBlock,Jain Sunderbans Appartment, Guruswamy Road, Noambur, Mugappair West, Chennai, Tamil Nadu, 600095

Hello there

I received sms from kotak mahendra bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 18.46hrs. 16 march 2019
Kotak credit card no. Xxx079
Oneassist relationship number : 6505410

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Apr 22, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2019

OneAssist Consumer Solutions Customer Care's response Dear John,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused. OneAssist doesn’t ask for any of your card details for membership cancellation or for processing refund.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

Note: Real vigilance starts with you. Never share your OTP or Card CVV details with anyone as it could lead to fraud. OneAssist or our representatives will never seek these details from you. #StayProtected

We appreciate your patience in the interim.

Regards

Team OneAssist

Mar 20, 2019

Updated by John Terence Don't copy paste the same message for all the complaints...more than 50% complaints in consumer forum is against u guys only...We know to #StayProtected...only problem is u guys please #StayAway from us

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Comments

Gopi Raja 2031

Auto debit of 1899 Rs without my permisiion for renewal of one assist policy.
Cancellation of my one assist plan
Cancellation of one assist insucrance plan
I do not want to take a plan here, refund my money back to my account as soon as possible.

My mob no [protected]

ashj79

from Mumbai, Maharashtra

I want to cancel my plan. My customer ID is 1942299. One Assist is refusing to cancel my plan for some foolish reason.