[Resolved] OneAssist Consumer Solutions — Deduction of 1299 without my permission

Saddique Khan

from Kolkata, West Bengal

Address:

781022

Credit card no. 4572 xxxx xxxx 3562
Registered phone no. [protected]

Dear sir/ma'am
With due respect i (Saddique khan) want to inform you that an amount of rs. 1299 is been debited from my hdfc credit card by one assist which i am totally unaware of it. I didn't even get any call nor msgs regarding this. It's been deducted without my knowledge and i want to mention and clear it that i am not at all interested in such services. On calling customer care of one assist, they said it's been deducted as because the bank staff optioned for card security which again i want to clear that my card is been applied online through net-banking and no such option was selected.
I just want to conclude it by requesting to refund my amount as soon as possible through any mean.
Your kind co-operation in this regard will be highly solicited.
Thanking you

Was this information helpful?

No (0)

Yes (0)

Jul 2, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

May 31, 2017

OneAssist Consumer Solutions Customer Care's response Dear Saddique,

Greetings from OneAssist...!

As per your request, we have cancelled your plan vide service request No. 2024128 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)