[Resolved] OneAssist Consumer Solutions — deduction of money without any information

lapata

from Bhubaneshwar, Odisha

Address:

Khordha, Odisha, 751006

I'm using hdfc credit card. Without any intimation you have ready to deducted the amount of 1399 from my credit card

Kindly cancel this plan and request you to don't deduct any amount. This is unacceptable that you activate any service without information of customer. Please deactivate and don't deduct amount
And also please cancel the auto renew system if activated

Deducted date : 08 may 2018
Name : anup gupta
Mob : [protected]

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Jul 18, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 14, 2018

OneAssist Consumer Solutions Customer Care's response Dear Anup,

Greetings from OneAssist,

We apologize for the inconvenience caused to you.

As requested by you we have initiated your cancellation process vide service request number 3258400. You are entitled for a refund amount of 699/- only as the complaint was registered after 30 days of deduction.
Your refund will be credited in your bank account within 5 to 7 working days.

For any further assistance you may mail us at [protected]@oneassist.in. We'll be happy to help.

Regards,

Deepali,

Team OneAssist.