[Resolved] OneAssist Consumer Solutions — Deduction of payment from my Credit Card without consent - reg.

ccsshekar

from Pune, Maharashtra

Address:	Mysore, Karnataka, 570019
Website:	oneassist.in

Dear Sir,

In spite of my repeatedly informing through emails / telephonic with your company informing to stop your services and not to deduct any amount with my credit card account for New Wallet Assist Power Single plan which was to be end by 10.01.2017.

Further, over phone i had few queries with the company and the same has not been cleared by the phone officer and One Assist has debited my Credit Card account with Rs.1299.00 for renewal of wallet assist plan without my consent on 12.01.2017.

Even after several attempts made to contact the phoning officer to cancel by plan they are not responding till date 19.01.2017.

Seriously, i am not happy with the company response and i want my hard earned money back.

Chandra Shekar C
[protected]

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Feb 20, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr Chandrashekar,

Greetings from OneAssist...!

As per your request, we have cancelled your plan vide service request No.1742371. You will receive a call from our customer care team shortly and you can also get your query resolved from them at the same time.

Regards,

Team OneAssist