[Resolved] OneAssist Consumer Solutions — deficiency in service

Dinesh Warkhandkar

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I have lodge claim with one assist with regards to non responsive of my touch screen, my mobile phone is not damaged but it was stop working while my son playing with it,
After my claim companies person collect my phone and after week they reject my claim and they stated rejection claim is due to damage to my handset, later they deliver my handset on my home address.

Upon receipt of handset i visited local mobile repair shop upon inspection he agreed to repair the mobile and same has been repaired by way of service and it cost me 400 rupees only. I felt like cheated because i opted for one assist services

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Feb 1, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 24, 2018

OneAssist Consumer Solutions Customer Care's response Dear Dinesh,

We understand your concern. Please be informed, your policy of Extended Warranty cover only damage against manufacturers. Request you to refer the link to more in detail (https://amzn.to/2SgQjx9).

Regards,

Devendra,

OneAssist, Social Media Team.

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Comments

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I have bought this Extended warranty with my Laptop on Amazon. Now when i am trying to activate it. It not getting activated. Product code is 309 and Barcode is 309MP915456. Kindly help me in getting this activated.