OneAssist Consumer Solutions — Delay in handset delivery for more than 2 month

Address:	Mumbai City, Maharashtra, 400 059
Website:	www.oneassist.in/contactus

Hello OneAssist,

OneAssist delivery person has come today (6th Dec'2016) around 3.30PM to deliver my personal handset. But handset was not in proper condition with rear camera. Glass on Camera was not available. This is 2nd time you people tried to deliver the handset in broken condition. And you people have taken more than 2months for this.

I have some questions for you. If sim card slot was not working properly, what happened to backside panel of Handset and Rear camera glass. Are you people changing/encouraging to change the parts of the personal Handset? why you people are not cross checking the handset before delivery?

I have requested you people to check the handset clearly before sending for delivery but you people said Yes, but you have repeated the same as before giving broken handset. You have claimed an insurance amount of aroun Rs. 10, 500 /- for changing some inside parts. But what happened to you people allowing to change external parts also. As you said, if you have done really the Quality check before delivery, then why and how come you have sent the damaged Handset again for delivery. I have not collected the Handset, please recheck and and send the handset.

I feel disgusting to have tied up with your insurance.

Thanks,
Poorna