[Resolved] OneAssist Consumer Solutions — Delay in returning of the mobile | |||||
Dear Sir, As per my complaint no 1843706, my claim is closed two days after I filed the claim but I am astonished that still my mobile got picked up by the One Assist team. So when I asked the Customer Care department regarding the date of return, I was told that my mobile will be returned withing 7 to 10 working days. Now when the estimated date is over they are giving me an excuse saying there is no response from the technical team. I fail to understand here that who has the responsibility of getting in touch with the back end team and what could we do if these people are not able to contact the team. Now the best thing is, they are not able to transfer the call to their seniors, they are not able to send the mail regarding my complaint, they are not able to send the numbers/address of their back end team so that I could reach them. So basically they are not able to do anything other than listening to our queries and keeping our mobile without any reason. My IMEI NOs are: [protected] [protected] My Complaint No: 1843706 Was this information helpful? | |||||
May 15, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Mar 31, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Mishra, Greetings from OneAssist..! We are very sorry to hear about your experience and regret the inconvenience caused to you. We have forwarded your details to our team and they shall update you with the current development on your case. We appreciate your patience in the interim. Regards Deepali Team OneAssist Verified Support Mar 31, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Mishra, Greetings from OneAssist..! As per the telephonic conversation with our team you have sent us an acknowledgement on happytoassist email id. We will arrange a call back for the same for you. We appreciate your patience in the interim. Regards Deepali Team OneAssist | |||||
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