[Resolved] OneAssist Consumer Solutions — Delayed repair and terrible services | |||||
My registered mobile no. is [protected], I ahve submitted my claim on 27th Dec 2016 to Oneassist, I received an update on 2nd Jan 2017 that my phone has been submitted to insurance company for approval. After which I haven't received any update I am frustrated with the response they provide, they say it is insurance companies fault but my point here is that the tie up is between you and insurance company if you cannot communicate effectively with them why are making the customer fall prey. This is total nuisance and fed up with the services, I even asked to return my device without repair but they say that too will take time. Phone is mine the subscription money paid is mine still they are making the situation very stressful for me. If I donot get a solid update with a timeline as to when I will receive my phone I will sue this company to hell as I have faced a huge loss due to communication disruption. I need my phone back ASAP. Was this information helpful? | |||||
Apr 14, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Jan 23, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Nandoskar, Greetings from OneAssist...! We deeply regret the inconvenience caused at your end, please be assured that all necessary steps would be taken at our end to ensure that such incidents are not repeated. We understand your concern and will arrange a call for you today with the estimated date of the Handset Delivery. Regards Team OneAssist Verified Support Feb 01, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Nandoskar, Greetings from OneAssist...! We regret for the inconvenience caused to you and the delay in providing you with a resolution. Our team is already working on your case and will update you shortly with the desired solution. Should you require any further assistance, please write to us at [protected]@oneassist.in or call[protected] /[protected] Regards, Team OneAssist Verified Support Mar 02, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Nandoskar, Greetings from OneAssist...! As per our records, the handset has been delivered to you by Suresh Hubteam and our team has intimated to you via call. Should you require any further assistance, please write to us at [protected]@oneassist.in or call[protected] /[protected] Regards, Team OneAssist | |||||
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+91 80 8033 3333 [Customer Service]
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707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
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