[Resolved]  OneAssist Consumer Solutions — Delivery date is keep on postponed

Address:600042

I have given my mi4i phone for repair as the display was not working due to damage.

I ask for repair time and at that time they told it will take 25-30 days.

After one and half month over, i called them for my phone delivery and they told 3rd oct 2016 the phone will be dispatched but no response.

Again i called then they told 17th oct 2016, but again same response as part unavailable in service centre.

I checked the display of my phone online it is easily available and delivery time also with a week.

Again i called on 17th oct 2016 and now they are saying it 13th nov 2016 and it is tentative date as part are not available.

I am really fed up from the service provided by one assist.

This time if i will not get my phone, then i have to put case in consumer court.
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Nov 30, 2016
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Oct 29, 2016
OneAssist Consumer Solutions Customer Care's response
Dear Vimaleshwaran,

Greeting from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience.
We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]

Regards,
OneAssist.
Complaint comments 

Comments

On 20 October I was riding the bike suddenly my phone dropped from my pant's pocket . When i pick phone my phone gorilla glass was broke.

OneAssist Consumer Solutions Customer Care's response, Nov 1, 2016
Verified Support
Dear Shail,
Greetings from OneAssist...!

We are unable to trace your membership with your email id, request you to kindly revert us with your registered mobile number or OneAssist membership id, for us to assist you better. Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

Regards,
Team OneAssist

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