Hi my service complaint no is 1967283 i have been trying to call your customer care service since 10th of may 2017 nobody is receiving my calls. I have my iphone with a physical damage and i have already uploaded the required details. They said the service complaint shoult resovle in 48 hrs but its been 72 hrs. Do it immediately this is not the way you treat your customers.
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Jun 18, 2017
Complaint marked as Resolved
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
As per our records, you have still not uploaded the Invoice copy of your handset. We request you to submit the required documents so that we can process your claim as soon as possible.
I never applied for one assist policy but i got activated automatically without my knowledge with hdfc credit card. I got. To know about it only after i got an sms regarding charges.
I called one assist customer care. The service is very very bad. But somehow i managed to get it deactivated. And got refund of my first installment of total amount of 1299. But now one assist deducted rs. 650 as cancellation charges of my policy. What the hell is this cancellation charges for a policy which i was never interested to opt for. I need refund of these cancellation charges too. My policy number was 1751330.
I request all those who are suffering like me to unite and take actions against this fraud company. I have lodged a complaint at consumer affairs online both against HDFC and One Assist and looking the same from all those who are suffering like me.
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I called one assist customer care. The service is very very bad. But somehow i managed to get it deactivated. And got refund of my first installment of total amount of 1299. But now one assist deducted rs. 650 as cancellation charges of my policy. What the hell is this cancellation charges for a policy which i was never interested to opt for. I need refund of these cancellation charges too. My policy number was 1751330.
I request all those who are suffering like me to unite and take actions against this fraud company. I have lodged a complaint at consumer affairs online both against HDFC and One Assist and looking the same from all those who are suffering like me.