[Resolved] OneAssist Consumer Solutions — Device Claim - Service Request #1652991

Manoj Dudhe

from Pune, Maharashtra

Address:	Pune, Maharashtra, 411041
Website:	OneAssist

I have raise a ckaim on 16-Nov-2016 and submitted all documents and claims is approved.Also have paid the min. Amount till date I have not received my handset.Every time I call they said that your handset estimate repair date is 03-Jan-2017.However to date not received my handset.I do not trust your company now. Today I email to One assist and got reply that estimated date is 21-Jan-2017 don't know what they were till date. Customer repensitive are less bother and I think they are trained with only one line "The issue is escalated to higher level". Very sad that the even do not have service center number.

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Feb 15, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2017

OneAssist Consumer Solutions Customer Care's response Dear Manoj,

Greetings from OneAssist...!

We are very sorry to hear about your experience and regret the inconvenience caused to you, will do everything we can to perfect our services.

As conveyed to you earlier, your handset is with the Service Center for repair and you will be intimated about the development case either via email or sms. We would appreciate your patience in the interim.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Team OneAssist