OneAssist Consumer Solutions — Didn't fix the AC

SR Number:19941503
The technician came with a damaged cooling coil which he said got damaged on his bike. I emailed your team and explained everything and also emailed the pictures and video of it, however the response was that I need to raise a new request because the current request is closed stating that the customer refused the service. The request was closed without taking my consent or speaking to me which clearly shows the inadequate approach towards the customer service.