[Resolved] OneAssist Consumer Solutions — dishonouring of my insurance claim accidental damage of my handset

jabirclassy

from Malappuram, Kerala

Address:	Malappuram, Kerala, 676503
Website:	www.oneassist.in

I have purchased a htc u11 128 gb from on last august[protected]. I purchased an insurance plan on[protected] from oneassist pla name: ea value plus worth rs. 2599/- to protect my phone from accidental and liquid damage also from theft. My phone is damaged on[protected] due to accidentaly fell it from my hand to floor. But they are simply dishonouring it saying that is done by mistake it is not accident. My 52000 worth phone is left with me without any hope? Its screen and charging port is complaint
They are still not mailed the rejection of claim to my email id. They already conveyed it over the phone
Now what to do please help

Relationship no: 3090668

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Jan 8, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2017

OneAssist Consumer Solutions Customer Care's response Dear Jabir,

Apologies for the delay.

We are sorry to inform you that your Claim has been rejected by the Insurance company basis on the description given by you.

The company felt that the damage happened was due to negligence and not due to any accidental force.

We will email you the same.

Regards,

Brijesh.

Team OneAssist.

Dec 16, 2017

Updated by jabirclassy BUT AT the time of insurance taken it is said that by your marketing team if the phone got damaged from falling from my hand you will cover with insurance. Now you are simply saying that you are not able to cover then what you mean by Accident or Liquid damage. You are still advertising in your website Any Damage or Theft you will cover!! then why you are cheating your customers with mis leading advertisement that you cannot any damage after taking the insurance!! I will compalin against you in IRDA, National Consumer Helpline. You are requested to provide me the insurance company name whom i am insured