[Resolved] OneAssist Consumer Solutions — Fake repair and settlement estimates | |||||
One Assist team, Regarding Sr.No. : 1599101 Cust ID: 728048 _ Membership ID: [protected] Filed claim on 11th Oct, and after so much follow up the delivery man came on 22nd Oct to pick the handset and was in hurry, but managed to check the phone with battery as he wanted to check the imei number from the phone screen to check whether the phone is working. After that i was following for almost alternate day to get the status of service request and finally on 18th I got a mail stating my phone is BER (Beyond Economical Repair), after insisting on the repair estimate I got to know that its FAKE, according to repair estimate main board and screen needs to replace. And that is height of fraud, as per the document I have submitted it is clear that phone was in working condition apart from screen broken. not sure its courier guy, repair estimation provider or One assist are doing this fraud. In any case I need my phone in working condition with screen intact or 100% of invoice value. Its been a month since the phone is collected and after providing this much time for the service what am I getting ? I think it would have been better to go directly, get it repaired from the service center with paying 2400rs at least I would have saved my time and energy. Thanks, Dev MIshra Was this information helpful? | |||||
Dec 25, 2016 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Nov 24, 2016 OneAssist Consumer Solutions Customer Care's response Dear Mr. Dev, Greetings from OneAssist...! As per the telephonic conversation we have informed you the policy and the details of your case. We request you to please send the documents required for the further BER (Beyond Economical Repair) process. Should you require any further assistance, call us on[protected] or write to us on [protected]@oneassist.in Regards, Team OneAssist | |||||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
Let me know if you people has some problem to remember what we discussed over call, I'm having recording of the same with me.
As per the discussion you are going to verify how the extra damage has been done (that requires main board replacement) by verifying phone and the pictures submitted.
Let me know if you need more information about the same.
Dev Mishra
Greeting from OneAssist...!
The details regarding your case has been communicated to you separately. Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.
Regards,
Team OneAssist