[Resolved]  OneAssist Consumer Solutions — false declaration of insurance claim

Address:New Delhi 1105 pearls apprtmenyprtampura netaji subhash Chandra pedals buliling, New Delhi, Delhi, 110034

Aman singh gaur

Assistant manager

Amansingh. [protected]@innovation. Group

Mb no-[protected]

1105, pearl omaxe tower-a

Netaji subhash place, pitam pura

New delhi 110034

9 mar 19

One assist pvt. Ltd.

Oneassist.in

[protected]

[protected] acme plaza

Andheri-kurla road, andheri (E)

Mumbai city dist-400059

Mumbai (Maharashtra)

Complain on false rejection of insurance claim

Dear sir,

I, aman singh gaur policy holder of laptop insurance one assist, my relationship number is 6009027 and plan for laptop protection plan[protected], validity upto 29 dec 19. I got received service request id 3970921 for my laptop.

Apple mac book air laptop stolen on 11 feb 19. On 12 feb 19 submitting a claim assigned policy of one assist. You have subsequently rejected my claim against the policy on the basis that mysterious circumstances/unexplained reason. I refute your decision to reject my claim for following reasons:-

The definition of theft is covered in my case. (Copy enclosed ipc 378 sec)

Every supporting documentation got received by one assist insurance agents. (Id 3970921)
More document have been asked, true updation has been completed time to time (Mb [protected] available 24x7)

My claim is duly covered by above policy and i look forward to hearing from you within 12 days with a proposal for settlement. If you not here from within said time then i refer the matter to the financial ombudsman service without further warning.

Your sincerely,
+1 photos
Was this information helpful?
No (0)
Yes (0)
Apr 12, 2019
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Mar 10, 2019
Updated by Aman Singh gaur
I need help from one assist team
Mar 10, 2019
Updated by Aman Singh gaur
Aman Singh Gaur

Assistant Manager

amansingh.[protected]@innovation.group

Mb No-[protected]

1105, Pearl Omaxe Tower-A

Netaji Subhash Place, Pitam Pura

New Delhi 110034

9 Mar 19

One Assist Pvt.Ltd.

oneassist.in

[protected]

[protected] acme Plaza

Andheri-Kurla Road, Andheri(E)

Mumbai City Dist-400059

Mumbai(Maharashtra)

COMPLAIN ON FALSE REJECTION OF INSURANCE CLAIM

Dear Sir,

I, Aman Singh Gaur Policy holder of Laptop Insurance one assist, my relationship number is 6009027 and plan for laptop Protection plan[protected], validity upto 29 Dec 19. I got received service request id 3970921 for my laptop.

Apple Mac book air laptop stolen on 11 Feb 19. On 12 Feb 19 submitting a claim assigned policy of one assist.You have subsequently rejected my claim against the policy on the basis that mysterious circumstances/unexplained reason.I refute your decision to reject my claim for following reasons:-

The definition of theft is covered in my case.(copy enclosed IPC 378 Sec)

Every supporting Documentation got received by one assist insurance agents.( ID 3970921)
More document have been asked, true Updation has been completed time to time (Mb [protected] available 24X7)

My claim is duly covered by above policy and I look forward to hearing from you within 12 days with a proposal for settlement.if you not here from within said time then I refer the matter to the financial Ombudsman Service without further warning.

Your Sincerely,
Verified Support
Mar 11, 2019
OneAssist Consumer Solutions Customer Care's response
Dear Aman,

Greetings from OneAssist!!!

We understand your mobile was missing from your coat. However, Insurance company covers theft when violent act is involved between the insurer and third person.

As per the description given, you were unaware when the laptop went missing and hence the claim got closed under mysterious circumstances.

Hope this answers your query.

Regards

Team OneAssist
Complaint comments 

Comments

I had received sms about deduction of rs 1399 from my credit card. I have not given any consent but they had deducted the balance. My relationship number is 1754572. I want my money back as i have not given any verbal confirmation as stated in the mail recieved by me.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OneAssist Consumer Solutions
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    77%
    Complaints
    4065
    Pending
    140
    Resolved
    3094
    OneAssist Consumer Solutions Phone
    +91 80 8033 3333 [Customer Service]
    +91 22 4298 3000 [Corp Office]
    OneAssist Consumer Solutions Address
    707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
    View all OneAssist Consumer Solutions contact information