OneAssist Consumer Solutions — filing claim for damaged s8 phone through online

Address:	600018
Website:	www.oneassist.in

I have been trying to file a claim for my damaged phone since yesterday. After filling up 3 steps its not moving to the 4th step. I don't understand why this is happening thus denying my option to file my claim through the online process within the stipulated time. After the 3rd step... It is not asking to continue.. It shows only back as an option. I hope this is not going to hamper my filing the claim within the stipulated time period. This should not be used as a tool to refuse my claim