[Resolved]  OneAssist Consumer Solutions — fraud and illegal deduction

Address:B-201, Street no 5, Indra nagar, Delhi, New Delhi, Delhi, 110033

Hi,

I bought hdfc credit card and without my knowledge they deducted 1399 amount from my account.

I told them to deactivate this service and refund my money, the rep said that it can't be deactivated for this year, i will have to inform them next year before reactivation. I did inform them to not reactivate this service but they still did.

I don't know what this service and how to use and i seriously don't want this service.

They continue deducting 1399 amount for continuous third year i. E. This year and i am fed up contacting with hdfc and oneassit rep to deactivate but they don't do anything.

This company is fraud and illegal deducted amount from my account.

When i told them i will cancel my card, then oneassist rep will told me that they will deduct same amount from my another credit card.

This is the height of harassment.

I don"t want this service and stop deducting amount from my credit card and get hell out of my life.

I can't take this any more and i want refund for this year deduction.
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Jun 14, 2019
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
May 06, 2019
OneAssist Consumer Solutions Customer Care's response
Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID along with the issue details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist
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