[Resolved] OneAssist Consumer Solutions — fraud company

[email protected]

from Delhi, Delhi

Address:

New Delhi, Delhi, 110091

This company took money from me for my iphone insurance (Rs10000) and now at the time of insurance claim, they are playing by sharing some term n conditions and not giving any support for my iphone insurance.

When i asked, if no insurance, then give my money back, then they are even not giving money back and telling, i should have asked money back in 30 days of registration.
What a fraud they are and i wish, they will never get success and request consumer court to take strict actions against them.

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Dec 17, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2018

OneAssist Consumer Solutions Customer Care's response Dear Atul,

We regret the inconvenience caused. Request you to share your registered contact number on [protected]@oneassist.in details. So that, we can assist you further.

Regards,

Devendra,

OneAssist, Social Media Team.

Nov 17, 2018

Updated by [email protected] [protected]

Nov 17, 2018

Updated by [email protected] Hi Devindra
We already shared below mails on once assist and no help don’t our company, that’s why raising concern here and if no solution here also, then i will file a legal case and raise on social network also.

Mail sent on : 11th Nov
We paid the money for insurance and we aren't getting services. In this case please return our money.

Also I would like to highlight one thing. The phone and insurance from our end were bought on the same date. When my phone broke we went to iZenica and they checked that by mistake they haven't issued the invoice of the phone so they issued the invoice later. I went out of town and when I returned then the iZenica shut down.

Now because of your third party vendors, I don't want to be the victim. The amount is not less.

Also please explain why one will buy the insurance after a while when it is of no use.

You guys can connect with the sales team of GIP mall Noida sales team as they can witness about this case.

Please reply asap as I would proceed further accordingly. And request you to not waste my time of insurance which is expiring soon in this communication trail.

Mail sent on 10th Nov
Hi One assist team

I purchased my iPhone X and insurance from Izenica on 3rd Dec 2017 and my phone display for broken in last month. So i registered a complaint for replacment on 8 or 9th of Oct, but last week i got call from your team that my phone insurance activated by Izenica on 6th June 2018(after 6 months) and you guys closed it wihtout my consent.
As per attached invoice, I purchased both iPhone X and insurance from Izenica on 3rd Dec 2017 and now Izenica shop is closed and i can contact only one assist and my insurance is about to expire in next month.
So, pls arrange to sort out this claim issue and arrange to replace my phone.

Nov 19, 2018

Updated by [email protected] Waiting for update from one assist

Nov 20, 2018

Updated by [email protected] No update from one assist from last 4 days, hope this company still exist.

Nov 21, 2018

Updated by [email protected] Any update OneAssist team or no reply even after 5 days

Nov 23, 2018

Updated by [email protected] No update from once assist till now, hope everyone can undertand about this company now

Nov 26, 2018

Updated by [email protected] No update from one assist till now.

Nov 29, 2018

Updated by [email protected] No update or solution by this fraud company till now

Dec 01, 2018

Updated by [email protected] No call or support by this company till now.

Dec 03, 2018

Updated by [email protected] Even owner of One assist, Subrat and Gagan received message on Messenger long back, but not Replying

Dec 04, 2018

Updated by [email protected] No update till now

Dec 05, 2018

Updated by [email protected] No call or update by OneAssist till now

Dec 07, 2018

Updated by [email protected] No update till now, anything consumer complaint do ????

Dec 11, 2018

Updated by [email protected] Nu update by this fraud company till now

Feb 02, 2019

Updated by [email protected] No update or solution by this fraud company till now

[Resolved] OneAssist Consumer Solutions — fraud company

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