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[Resolved]  OneAssist Consumer Solutions — fraud company. don't repair the mobile saying lack of precautions

I bought a phone on 1 may, 2019 which accidentally fell on floor n back camera glass broke on 27 may, 2019
When i raised a claim to get it repaired, they closed the request saying that this happened due to my lack of precautions.
# people.. Money eaters.. Fraud.. Totally fraud.. Fake company.. Don't buy one assist insurance ever. Customer care there is also so bad and service is frustrating..
Complaint marked as Resolved Jul 6, 2019

Complaint Status


[May 31, 2019] OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
OneAssist Consumer Solutions Customer Care's response Jun 04, 2019
Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account using your name. Request you to share your OneAssist customer ID along with the issue details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist
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    OneAssist Consumer Solutions Phone
    +91 80 8033 3333 [Customer Service]
    +91 22 4298 3000 [Corp Office]
    OneAssist Consumer Solutions Address
    707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059