[Resolved] OneAssist Consumer Solutions — fraud service | forceful behaviour by company | |||
Company refuses to repair handset citing negligence part of consumer. Saying one should not keep phone on the table or slab. It should always be kept in your pocket. If by chance you try to keep your phone on the table, it should not slip. If it slips, this accident is not covered under claims. Also the company forces you to get this repair done through authorized service center. It says in case you do not get this authorized repair done, we will not treat any of your future claims. I am amazed as to who is the customer and who is the service provider. I have bought this warranty. And they are forcing things on me. Absolutely shameless / pathetic service. Was this information helpful? | |||
Jun 10, 2019 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support May 06, 2019 OneAssist Consumer Solutions Customer Care's response Dear Aanshu, Greetings from OneAssist!! We regret for any inconvenience caused to you. We are unable to locate your account. Request you to share your OneAssist customer ID along with the issue details by emailing us at [protected]@oneassist.in. Looking forward to your reply. Regards Team OneAssist | |||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
Membership id : [protected]