[Resolved] OneAssist Consumer Solutions — Handset not yet delivered - worst service.

Sunder453

from Jammu, Jammu and Kashmir

Address:	560076
Website:	oneassist.in

Claim Request - 686970

Filed a damage claim for my MI4I mobile phone on 12th August and they, confirmed the receipt of the handset on 22nd Sep. And didnt receive my handset yet.

Worst part is that they are clueless about the status of the mobile repair... they keep on changing the dates as "will update you within 48 hours" etc. never exact data.

Further they never call us with any updates. I am informed only after i call them.

I requested them for sending back the un-repaired handset, and not answer for that. Now the latest update is that the date is changed to Nov 28th . they are not sure even if its correct date to deliver the handset.

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May 22, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2016

OneAssist Consumer Solutions Customer Care's response Dear Mr. Sunder,
Greeting from OneAssist….!

We have received the due date of 28th November '2016 for your claim from service center, your handset will be delivered post 48 working hours after receiving the handset from the service center.

Provided due date was given by authorized service center which was intimated to you from OneAssist.

Note: - Due date from the service center may change depending on the parts availability of the handset.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,
Team OneAssist

Nov 30, 2016

Updated by Sunder453 Finally received my handset on 25th though the due date is 28th. The service is done and the phone seems working well. Only problem is that they never call and update you the status. As well the support team is clueless, like my claim was for repair / replacement of display which is broken(physically damaged), and the One assist team added back cover and the MI service team updated and replaced Display & Mother board.

However thanks OneAssist.