[Resolved]  OneAssist Consumer Solutions — Harassment from one assist

Fraud company. (My service request_1905550, relationship no.874483). There is no escalation level only customer care they will say pending without any information and you don’t have anybody where you can escalate you issue. From last two month only one reply ic pending and if you say anything they will cut your call. Even they are not able to tell you reason why your case is pending.
If this company is not cheater and has dear to reply, please reply in this open forum what steps you followed justifying 2 months for my claim or everyone will know your service. I don’t want to hear sorry again and again from you.
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Jun 16, 2017
Complaint marked as Resolved 
Thanks. This worked. Otherwise no body was bothered to give any update.
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Jun 16, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Anand

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they shall update you with the current development on your case.

We appreciate your patience in the interim.

Regards

Sagar

Team OneAssist
Verified Support
Jun 16, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Anand

Greetings from OneAssist..!

We hope your query was addressed by our team. They will get back to you soon.

Regards

Sagar

Team OneAssist
Verified Support
Jun 21, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Anand,

Greetings from OneAssist..!

Your handset with Authorized Service Center for repair and it will be delivered to you soon. We will keep you updated on the same at earliest.

Regards,

Deepika

Team OneAssist
Jun 27, 2017
Updated by a_c_agrawal
What a worst service again. They have delivered a different phone all together a different model and a dead phone. What a shame on OneAssist.

They are fail in all their service. I am frustrated with this. I have reported this and again no body has any information.

After 2.5 months they delivered a dead phone that to some other cheap model. I marked here it is resolved but OneAssist worst. I have no words to describe their bad service.
Verified Support
Jun 27, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Anand,

Greetings from OneAssist..!

We are happy to have you with us. We are glad that we OneAssisted you. We'd love to hear from you - http://bit.ly/2p3wWc9

Regards,

Sagar

Team OneAssist
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