[Resolved] OneAssist Consumer Solutions — hdfc bank credit card one assist protection plan deactivation

Shakina

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560100
Website:	[email protected]

Hi,
I'm using hdfc credit card. Without any intimation last year 2016 deducted the amount of 1799 from my credit card.

As last year also i requested you to cancel but you said that the plan will be cancelled in one year but today my mobile recieved the message from one assist protection plan. I want confirm cancelled or not.

Kindly cancel this plan and request you

Hdfc credit card card ending no: *7077
Register mobile no: [protected] or [protected]
Date of birth: 17/03/1982
Email : [protected]@yahoo.co.in

Regards
A. Mohandoss

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Sep 19, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr Mohandoss,

Greetings from OneAssist..!

We regret for the inconvenience caused to you and apologize for any misinformation given to you.

Your Membership cancellation request was processed vide a Service Request number 1593561 on 07 October, 2016 and complete refund was also initiated. Please be assured that your Membership will not be renewed this year.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist

Verified Support

Aug 07, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 1593561 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)