[Resolved] OneAssist Consumer Solutions — hdfc bank times card. one assist charges

Sham Ladda

from Pune, Maharashtra

Address:

Aurangabad, Maharashtra, 431001

Dear sir,
I have got new hdfc tines card during last month. I have informed about the one assist and the charges also. I have been told that the charges are rs.1899/- but those are to be paid in three equal installments. I agreed for the same. I have received the first bill which includes rs 1899/- (Full amt). This is not fair. Please adhre to the communication from your side. Please give me option for payment of thee emi of rs.633/- as commited from your side, else you can withdraw this service.
Following are the details.

Card ending no 4980
Contact no. [protected]
Card type hdfc times card.

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Sep 23, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2017

OneAssist Consumer Solutions Customer Care's response Dear Shyamsunder,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 2277168.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist