[Resolved] OneAssist Consumer Solutions — Hdfc credit card one assist policy

goru8267

from Ludhiana, Punjab

Address:

Fazilka, Punjab, 152123

I want to close my one assist policy which is automatically activated with my hdfc credit card ending no. 1801. My mobile no. Is [protected]. Please close this policy because this service is activated on my credit card without my consent even i didnot get my credit card yet and charges are deducted from my account. Close this policy and refund my amount 1299₹ otherwise i will take this matter to the consumer court. This is a really bad service from your team.

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Jun 29, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

May 29, 2017

OneAssist Consumer Solutions Customer Care's response Dear Prateek,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 2026948 & the refund will get processed in 7 - 8 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepika

Team OneAssist

May 31, 2017

Updated by goru8267 Dear one assist,

As per your word your cancellation team will contact me within 48 hours but it past around 5 days no call is arranged for me. Even i did not get response from your team. (Service request no. 2026948).

May i know the status for delay...!!!

My billing date is at my door step & i am not going to pay the amount for
Which i am not responsible.

This is a very worst experience with you...

Looking for your response.. Registered mobile no.-[protected]
Credit card- ****1801