[Resolved]  OneAssist Consumer Solutions — i am complaining about the one assist fee which has been deducted without my permission

One assist fee has been deducted from my hdfc credit card on 7th nov 18 without my permission this year..

I have already complained this to hdfc they have informed me to contact one assist. One assist had called me 2 times in this regard but not informing about the refund. They have deducted without my permission.
I have not given any permission to deduct the fee then how they deduct the fee.
Was this information helpful?
No (0)
Yes (0)
Dec 28, 2018
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Nov 20, 2018
Updated by Murali Jayaram
One assist fee of Rs 1399/- has been deducted from my HDFC credit card on 7th Nov 18 without my permission this year. .

I have already complained this to HDFC they have informed me to contact One assist. One Assist had called me 2 times in this regard but not informing about the refund. They have deducted without my permission.
I have not given any permission to deduct the fee then how they deduct the fee.Kindly, refund my amount.
Regards
Murali Jayaram
Verified Support
Nov 21, 2018
OneAssist Consumer Solutions Customer Care's response
Dear Murali,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3715811. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OneAssist Consumer Solutions
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    77%
    Complaints
    4065
    Pending
    140
    Resolved
    3094
    OneAssist Consumer Solutions Phone
    +91 80 8033 3333 [Customer Service]
    +91 22 4298 3000 [Corp Office]
    OneAssist Consumer Solutions Address
    707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
    View all OneAssist Consumer Solutions contact information