[Resolved] OneAssist Consumer Solutions — i claimed to one assist but don, t know what service will provide they are informing estimated 25 days | |||||
Service request no. 2754707 Hi, One assist this side aman I want to tell you about the incident caused Today (10/01/2018) morning when i, m going to the court i saw a kid walking towards road who is not aware about that vehicles are passing there... I suddenly ran and stops the kid from incident.. Somewhat he and me got injured but i saved him.. During this my phone fell down and some vehicles passed over it... There was no mistake of the car owner because the kid is not aware about the road.. That, s why i did, nt take any action against the men who is in the car... Then i take proper firstaid from nearest medical for the kid & myself.. After that i go to the court... It, s a happy day for me because i saved him... But a ittle sad also becoz my phone got damaged... Then i just go the apple store but they said sir there is no one assist insurance in your phone and they don, t know your company... I, don, t know what, s going on but if my handset not repaired in 25 days one assist or any executive will cheat me i, ll file a legal action under section 420... Because apple store is saying we don, t have any info about one assist... I, ll take proper action against the insured company... Because i paid for this. You can call me [protected] Was this information helpful? | |||||
Feb 25, 2018 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Jan 11, 2018 OneAssist Consumer Solutions Customer Care's response Dear Aman, Greetings from OneAssist..! We are very sorry to hear about your experience and regret the inconvenience caused to you. We have forwarded your details to our team and they shall update you with the current development on your case. We appreciate your patience in the interim. Regards Brijesh Team OneAssist. Verified Support Jan 11, 2018 OneAssist Consumer Solutions Customer Care's response Dear Aman, As discussed over the call, your claim is in Verification. We are following up on your case. Please give us some time. - Brijesh (Team OneAssist).
Verified Support Jan 15, 2018 OneAssist Consumer Solutions Customer Care's response Dear Aman, The verification has been completed and now we are arranging for the Pick-Up. Please allow us some time for the same. Regards, Team OneAssist.
Verified Support Jan 22, 2018 OneAssist Consumer Solutions Customer Care's response Dear Aman, The BER amount has been processed. Hope your query is addressed. regards, Team OneAssist.
Verified Support Jan 24, 2018 OneAssist Consumer Solutions Customer Care's response Dear Aman, In BER cases, a customer is either eligible for BER amount or unrepaired handset. Since you have already accepted the BER amount, we cannot given you the handset. The same was conveyed to you before.Regards, Team OneAssist. | |||||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
relationship no - 3525804
mobile no-[protected]
Greetings from OneAssist...!
We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2759386 & the refund will get processed in 7 working days.
Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.
Regards
Sagar
(Team OneAssist)