[Resolved]  OneAssist Consumer Solutions — i have declined to renew membership of one assist membership but they renewed my membership

Address:Raigad, Maharashtra, 410210

One assist relationship no:- 1236570

Complain to hdfc customer care on 23 aug 2017
Refernce no:- [protected]

I have declined to renew membership of oneassist service but they renewed my membership and charged 1899/- inr on my hdfc bank credit card without my permission.
Kindly take action on this complaint to reverse membership charges.
Is this company involved in doing fraud name of services provider.
Govt should take action on it and make strict rule for like these company.
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Oct 6, 2017
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Sep 05, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Rajneesh,

Greetings from OneAssist..!

We regret for the inconvenience caused to you.

As per our records, we can see that your cancellation request is already been processed vide a Service Request number 2300991 as on 30 August, 2017.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist
Complaint comments 

Comments

Hello,

My subscription to OneAssist is completely useless and I would like to discontinue the service forever. Please do not renew my subscription. I do not even use this.
DO NOT AUTO RENEW the service. Terminate my subscription AS SOON AS POSSIBLE.

MembershipID: [protected]

Thanks
Yogesh CK.
OneAssist Consumer Solutions Customer Care's response, Sep 5, 2017
Verified Support
Dear Yogesh,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No.2316834. Please be assured that your Membership will not get renewed.

Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

Regards,

Deepali

Team OneAssist
Hi my relationship number 1312185 enhanced WA privilege single plan which is valid up to 19-september 2017. I want to unsubscribe one assist immediately
OneAssist Consumer Solutions Customer Care's response, Sep 5, 2017
Verified Support
Dear Arun,

Greetings from OneAssist..!

We regret for the inconvenience caused to you.

As per our records, we can see that your cancellation request is already been processed vide a Service Request number 2303421 on 31 August, 2017.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

Regards,

Deepali

Team OneAssist

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