[Resolved] OneAssist Consumer Solutions — i m complaint against one assist who was deducted money from my credit card

wasim9111

from Raipur, Chhattisgarh

Address:	Indore, Madhya Pradesh, 452007
Website:	one asssist

I am mohd wasim ansari on jan 12, 2018 submit a complaint
Sir,
Without any permission of me one assist debit a rs 1899 from my credit card.
On 28.12.2017.
After 2 days when i check my credit card balance it show that a rs 1899 is debited again from my card. I also complaint on one assist consumer care number but they are only one thing says our representetive call you in 48 hour but today 16 day after deducting money they had no reply or call my complaint. This is my complaint no 2725704
I also received a message from one assist that a yearly membership was activated on my card. I haven't received any call/sms from one assist to acactivate such kind of service.
So plz plz refund my rs 1899 to my credit card as soon as possible.
One assist membership details:-
One assist relationship no-1589508
Mobile no-[protected]

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Feb 14, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2018

OneAssist Consumer Solutions Customer Care's response Dear Mr Wasim,

Greetings from OneAssist..!

We regret for the inconvenience caused to you and apologize for any misinformation given to you.

As per our records, we can see that your cancellation request is already been processed vide a Service Request number 2725704 on 29th December, 2017.

The refund has already been processed in credit card account from which the amount has been debited. It should have been credited to your account. Request you to check your credit card statement.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist