[Resolved]  OneAssist Consumer Solutions — I want to deactivate/ cancel my membership with one assist

Address:Mumbai City, Maharashtra, 400059
Website:www.oneassist.in

Hi,

My request is: i want to deactivate/ cancel my membership with oneassist

My complaint id is: 1973960

With deep regret i wish to write that i am having one of the worst experiences in my life dealing with your service and employees.

Since last saturday that is 6 may, 2017 i am trying to cancel my subscription/ membership with oneassisst.

But every time when i call oneassist customer care, i get some new information about my membership.

I want to be crystal clear: i don't want to have any sort of membership nor any sort of subscription with oneassist. And it is taking more than 144 hours to process a simple request?

This is so pathetic! Most unprofessional and incompetent institute! I don't want to be associated in any way with oneassist.

Please cancel my subscription and delete my personal data and information from your system! Asap!!!

Thank you (For headache and the nightmare).
Yours (Sad customer),
Neeraj dorle
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Jun 17, 2017
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
May 15, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Neeraj,

Greetings from OneAssist...!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No.1973960 on 10th May, 2017 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Deepali

Team OneAssist
Complaint comments 

Comments

I received mail from one assist and they said I activated a plan. And they cut 1299 from my account. I never activate any plan and services, they automatically start my service again and agian, cancel my membership
OneAssist Consumer Solutions Customer Care's response, May 15, 2017
Verified Support
Dear Preity,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Looking forward to hear from you.

Regards

Deepali

Team OneAssist

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