Hello,
Me and my family have been a customer with OneAssist for atleast last 3 years and were very happy as customers and recommended it to our friends and family. Now my plan renewal was due, but this time i had a very bad experience with company executives. Not only have they spiked the prices by 20-30%, they are not clearly providing details of the plan. False claims are being made like no rate change for 10 yrs, which was found written no-where. Even after all this, we agreed to take the service and do the payment. Now they are forcing us to pay individually for each appliance and that too only UPI, even though portal is having debit/credit card as option. Due to such a horrible experience, I had to defer my renewal, also i think u lost a loyal customer and would make sure i ask our friends and family to stop using their services. If something can be done to fix this and an apology with seamless renewal experience, I would surely consider to again be customer of OneAssist.
Regards,
Mohit Somani
Current Customer Name - Sima Somani
Location: Kestopur, Kolkata 700101
Date - 26th March, 2023 Was this information helpful? | 
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